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Terms & Conditions

Our mailing address is:

Quaucalli - Santa Fe
910 Dunlap Street
Santa Fe, NM 87501
(505) 404-7475

Payment Options

All prices on this site are in U.S. Dollars.

We accept all major Credit Cards through Paypal

Everything in our store ships from Santa Fe, NM

Please read our terms and conditions before checking out

By submitting your order you acknowledge and accept our terms and conditions, understand them, and are agreeing to be bound by them.

Shop with confidence your information is secure. All sales FOB Santa Fe, NM.

Guarantees

We provide a Secure ordering environment, throughout the ordering process. Your Credit Card Transactions are securely encrypted, and all transactions are subject to the approval of Paypal

All pieces we sell are original from the artists and signed by them unless is noted, some pieces are too small to fit a signature

We guarantee all the items we offer for sale to be as described.

We ship within the US and most other countries, please inquire prior to check out if we ship to your country to sales(at)artesanosmexicanos.com for shipping quotes and also you are responsible for all costs and charges associated with customs on your country

Quaucalli - Santa Feshall not be responsible for damages to your pieces after you, the customer, has received and accepted the art piece

The art piece is considered accepted if you do not notify us otherwise within 5 days, please note that all returns by any other reason than our failure to provide a correct description of the piece will incur in a 15% restocking fee and we will not refund shipping charges under any circumstances, please let us know if you are not satisfied with your piece and we will work on making you happy

All our packages shipped through USPS or Fedex withing the US are insured, please, if you receive a package that is damaged keep the package and the contents so we can start an insurance claim, once started it may take up to a month for the insurance to process the claim, we usually refund the purchase price minus shipping to the customer right away

International packages may be insured if the carries allows it but it will be the responsibility of the buyer to start an insurance claim in case that the package gets damaged in transit or during the customs inspection, Quaucalli - Santa Fe shall not be responsible of any damages once the package leaves the US

Please note that everything on our site is hand made art, it has imperfections and all pieces are unique, our artists do not mass produce and most of them are small family shops

Wood Carvings may fade on time and also because is all natural wood in some very rare cases may contain insects that may come out to the surface, please if this happens put the piece in a plastic bag and freeze it for a few days, that will clear any insects under the piece's surface.

 

Inside Mexico – Sandia shall not be responsible for any damage noticeable after the customer has received and accepted the item. Our terms of sale are F.O.B. shipping point, Houston, TX .When shipping international YOU are responsible for any customs charges set by your country.
The item is considered accepted by the buyer if buyer does not notify or return the item within 5 days of having received it.
In the case of our wood carvings, buyer understands that these wood carvings are made by hand, by folk artists from Oaxaca Mexico, that may or may not have quality control of the materials they use, including but not limited to the paints or the wood they use for carving and the problems it may present in the future( for example but not limited to wood boring insects or fading of the paint…freezing the carvings is recommended).

Inside Mexico Sandia makes every effort to select the highest quality of wood carvings available from these artists.
These wood carvings are collectible decorative objects not intended to be used by or handled by children.

In the event that we fail to describe any aesthetic imperfection of the item, the buyer has 5 days after receiving the item to notify us and may return it, in the same condition as received for refund of the full purchase price. If returned for any other reason there will be a 15% re-stocking fee charged and the buyer shall be responsible for shipping and insurance charges. If the item was on layaway there will be a 20% re-stocking fee.

Please remember that no handmade work is absolutely perfect, which is contrary to machine made products. (The latter being absolutely inferior in every aspect).

“Anyone who has really experienced the magic of a fine handmade
mug with a truly wonderful handle will never go back to the Wal-Mart mug.

One of the primary features contributing to the magic of handmade wares is the lack of absolute uniformity. That lack of uniformity expresses and emphasizes
the humanity and personal expression in the individual item.
Machine made ceramic forms, with every piece identical, are dead.”

Vince Pitelka
Appalachian Center for Crafts
Tennessee Technological University

We ship Worldwide (except to Mexico) through USPS Priority Mail Insured or Fed Ex . It will take approximately 4 business days for you to receive your order if in the US. If shipped outside US , we will send you an estimate of shipping costs, after you submit your order. International Orders may require more time to arrive. All orders are shipped and insured by the carrier.

International buyers shall be responsible of all custom duties their home country imposes. If the items are damaged while inspected in customs, customer shall assume responsibility and proceed with carrier for insurance claim if applicable. Seller will not be held responsible for such damage. (It is important to note that thankfully we have never had such damage occur).

We professionally pack all our items.
First, each is carefully “Bubble-Wrapped” and then individually packed in a rigid carton box. We further protect the piece with cushioning material (Instapack©, paper, foam pads or “peanuts”) inside the box on all sides of the item.

All packing materials are new and clean.

Terms of Use of Sandia Fine Mexican Folk Art Gallery’s Site

Your use of this web site means that you agree to the following terms of use If you do not agree with these terms you must leave this Web site.

Those who choose to access this site do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable.

This site is owned and operated by Inside Mexico,Sandia Fine Mexican Folk Art Gallery which owns or licenses all the material on this Site.

Inside Mexico,Sandia Fine Mexican Folk Art Gallery retains all proprietary rights to the Sandia Fine Mexican Folk Art Gallery information. All unauthorized use of the information (including pictures, , logos, e-mail addresses) contained on this site is strictly prohibited without prior written permission from Sandia Fine Mexican Folk Art Gallery.
This Web site contains copyrighted animations, images, photographs, text, and design (from here on named the “Content”). It is against the law to duplicate, download or distribute any Content from this Site except for your NON-COMMERCIAL PERSONAL USE. You may not modify or alter the Content in any way. You may not incorporate the Content into any materials that are publicly distributed or displayed. You may not resell, display, sublicense or distribute the Content in any electronic form, including on any online service, the Internet, or any other telecommunications medium which now exists or shall exist in the future. Republication or redistribution of the Content, by any means which now exist or shall exist in the future, is expressly prohibited.

Limitation Of Warranty And Damages

Inside Mexico,Sandia Fine Mexican Folk Art Gallery -Inside Mexico makes no representation or warranty with respect to the related documentation and to the extent permitted under applicable law the site is delivered AS IS.

The warranty stated here in is expressly in lieu of all other warranties, implied or expressed, including but not limited to any express or implied warranty of correctness, reliability, accuracy, and non-infringement, and such warranty constitutes the only warranty made byInside Mexico,Sandia Fine Mexican Folk Art Gallery with respect to the site and content.

Inside Mexico,Sandia Fine Mexican Folk Art Gallery does not warrant that the content or functions contained in this site are free from errors, omissions, defects, interruptions, viruses or other damaging elements, or that Inside Mexico,Sandia Fine Mexican Folk Art Gallery will correct any errors, omissions or defects.

The user or visitor of the site assumes the cost of service, repairs or corrections to his hardware software or other equipment.

Privacy Policy

We respect the privacy of all visitors to our website.

We do not give out your Name, Address, Telephone number, Credit Card information to any third parties. Inside Mexico,Sandia Fine Mexican Folk Art Gallery uses reasonable precautions to keep the personal information disclosed to us secure.

The email addresses of those who post messages , the email addresses of those who communicate with us via email, and information volunteered is stored by us and used by Inside Mexico,Sandia Fine Mexican Folk Art Gallery for future mailings.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Privacy Policy

We respect the privacy of all our visitors to our website.

We do not give out your Name, Address, Telephone number, Credit Card information to any third parties. Inside Mexico,Sandia Fine Mexican Folk Art Gallery uses reasonable precautions to keep the personal information disclosed to us secure.

The email addresses of those who post messages , the email addresses of those who communicate with us via email and information volunteered are stored by us and used by Inside Mexico for future mailings such as our Newsletter and Sales Letters.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at may@sandiafolk.com.

At Inside Mexico,Sandia Fine Mexican Folk Art Gallery, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by Inside Mexico,Sandia Fine Mexican Folk Art Galleryand how it is used.

Log Files
Like many other Web sites, http://www.sandiafolk.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user�s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
www.sandiafolk.com does not use cookies.

Links to Other Sites

Our Web site has links to other sites. Once you go to another site, you are subject to the privacy policy of the new site.